Emirates Airline & Group

Emirates Airline & Group

Airport Services Manager
TUNISIA

The Emirates Group is a highly profitable business with a turnover of approximately US$ 11 billion and over 36,000 employees.(and growing rapidly towards 50,000 over the next 3 years). In addition to Dnata, the Group's successful Airport Ground Services and Travel Industry division, Emirates, the Group's international Airline is rapidly expanding its global network flying now to over 100 destinations across 6 continents.Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website. Emirates currently operates a modern fleet of 115 wide-bodied aircraft and it has orders worth over US$ 60 billion for 242 more of the latest aircraft, including 8 Boeing 777 freighters. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment.

The Position: To manage and ensure a safe and efficient airport operation, in order that EK image, reputation and Customer Service levels are maintained and enhanced to the highest standards.To implement and periodically review strategy to ensure that all procedures, standards and instructions as laid down by Airport Services and other head office departments are complied with by Airport staff.To achieve Ground Handling performance targets as set by Airport Services such as flight punctuality, check-in standards and baggage delivery times in order that EK remains competitive at all times.To manager employees through a combination of guidance, training, support, motivation and delegation with successful monitoring and promotion of teamwork in order to further staff development.Perform all administrative tasks in an accurate and timely manner e.g. Monthly Reports, Staff Appraisals, Baggage Claim Settlements and general correspondence, particularly complaints.Control expenditure in order that it remains within the predefined parameters of the station budget. Maximise revenue from excess baggage collections and airport ticket sales and / or by securing additional interline traffic.

Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

* High school level of education or equivalent.
* Minimum of 2 years experience in Airport Ground Handling Services and must have sound knowledge of Emirates route network and aircraft.
* Should have successfully completed the relevant professional training such as Passenger Services, Baggage Services, Cargo, Weight and Balance and Reservations and Ticketing.
* The job requires the candidate to work in a proactive manner and use initiative to resolve discrepancies and unforeseen problems using set guidelines.
* Computer literate.

MUST HAVE THE RIGHT TO WORK AND LIVE IN TUNISIA. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING WORK PERMIT.

To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.